To check the status of your order, go to our Track Order Page and enter your Order Number & Email Address. Once you have your order pulled up, you’ll see the status of your order.

Processing: We’re currently processing and packing your items. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.

Completed: Your order has shipped and left our warehouse. Within 48 hours, you will also see a link to track your package. Tracking information will be sent via email and available on the Track Order Page.

Cancelled: Your order was cancelled.

Refund: Your order was refunded in full.

If you have any questions regarding your order, please contact us here.

If you need to modify or cancel your order for any reason, please notify us as soon as possible via our contact form here. While we cannot guarantee it, we will do our best to fulfill your request.

We offering free shipping services for order over $20 and work to ship orders as quickly as possible! Once your order ships, transit time will vary depending on the shipping location and selected delivery method.

Standard Methods

from 10- 15 business days (deliveries are made Mon-Sat)

Expedited Methods

Extra cost on shipping. delivery with in 3 days.

We only accept Pay by PayPal for now.

To create a shopping account:

FInd Create an Account on Home page at the up-right corner. You’ll then see the option to login OR register for an account with your email address.

Under Register, enter your email address and your desired password.

For your security, your password must be at least 7 characters and contain a mix of UPPER and lowercase letters, numbers, and symbols (e.g., ! ” ? $ % ^ & ).

Click Register and you’re all set!

Note: With the exception of Autoship and VIP memberships, you do not need an account to place an order and are able to checkout as a guest.

You can reset your Lutags password directly from our website here. If you enter the correct email/username associated with your account, you will be sent an email within 10 minutes of submitting the request to reset your password. Be sure to check your spam/junk folder if the email doesn’t appear in your inbox.

If you run into any trouble or don’t receive the password reset email for some reason, we are happy to help reset your password for you! Please contact us by email.

If an item does not meet your expectations, we are happy to exchange (via store credit of equal value) or refund within 90 days of your order date. To initiate a Return or Exchange, please get in touch with us by email or live chat.

Replacements

If you receive delivery of an incomplete order or an incorrect, damaged or defective item, we can ship you a replacement for the item purchased within 90 days of your order date. We will do our best to get it to you in time for the holiday. If the purchased item is no longer available, you will have the choice between a store credit or refund. To request a Replacement, please get in touch with our Hero Support Team using our contact form here.

Refunds may be issued either to your original payment method or issued to a Hero Credit (store credit). Please allow 10 business days M-F for refunds to settle and reflect in your account. If you have not received your refund within this timeframe, please check with your credit card company/bank for additional information as processing times may vary.

We monitor and frequently update our site regarding the ability to receive your order in time for the Holiday. On the product page, you may see:

“This item will arrive in time for Christmas”

We are careful to remove and update when it is too late to order and receive.

As long as you place your order within our stated guidelines, you will receive your order in time for Christmas. **Please allow EXTRA time if you plan on wrapping the gift to forward on to the recipient.

Happy Holidays and Happy Shopping!

If an item does not meet your expectations, we are happy to exchange (via store credit of equal value) or refund within 90 days of your order date. To initiate a Return or Exchange, please get in touch with us by email or live chat.

Replacements

If you receive delivery of an incomplete order or an incorrect, damaged or defective item, we can ship you a replacement for the item purchased within 90 days of your order date. We will do our best to get it to you in time for the holiday. If the purchased item is no longer available, you will have the choice between a store credit or refund. To request a Replacement, please get in touch with us by email or live chat.